Returns & Exchanges
At Grow Billion Trees, we strive for complete customer satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return policy to ensure your shopping experience remains positive.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing